Friday, September 28, 2007

The Blackberry Incident (this is a rant)

Let me tell you about Nextel/Sprint. My husband called on September 8th to change his phone plan since he's got a new job & doesn't need all the extra minutes anymore, and being in the car at the time, I heard the conversation.
A few days later I got a Blackberry in the mail.

I called Nextel to ask why they sent it, they didn't know. Somewhere in the conversation with Steve they apparently got a telepathic message to send a Blackberry. I told them I don't want it so of course they had to switch me to another person who asked me the same questions I just answered & I had explain the whole thing again.
After being on hold for several minutes I got an important call & so gave up on Nextel . Next I e-mailed Nextel, explained the whole thing again, gave the appropriate numbers &c. The on-line form wouldn't accept my e-mail addy, said it's not valid. Hmmmm...it's valid for everyone else on the planet, but whatever.
I got no reply from my e-mail Nextel for several days, so I called back. Got switched around so I had to explain the whole thing to 3 different people again. Last guy was rude. Told me my phone number wasn't correct because HE had the wrong one. He asked for my e-mail. I told him, "cheshire at btc dash bci.com". He asked, "Is that a line in the middle or an underscore after btc?" I said, "It's a dash..... a line in the middle." "It's not an underscore?" "No, it's a dash." "So there's no underscore anywhere?" In my brain I was screaming "NO FREAKING UNDERSCORE!!!", but my Mom raised me to be nice so I didn't say it.

I was pretty sure that he didn't have my e-mail right, but I got tired of going over it again and again. He said it would take 10 minutes to fix the problem & he'd check back every 2 minutes to make sure I was still there & doing okay. About 15 minutes later I hadn't heard a word from the guy and then (surprise!) the call got dropped. ARGHHHHH!
Everyone I talked to was foreign, I have nothing against foreign people, but one of us never understands the other and it's stupid to have that situation in customer service. If someone can't get basic information correct, like your name and e-mail address, then how are they going to take care of problems like this?

My husband called back for me so that I wouldn't have to swear at anyone. He told them he wanted to speak to a supervisor. He, of course, had to get transferred elsewhere & got to repeat the whole thing to a supposed person-in-charge. He angrily went through our whole sad story, I left the room for a bit & come back to hear him saying "No, it's B as in boy, T as in top, and C as in Charlie! No, it's B as in big, T as in tank, C as in cat!!" and repeat, repeat, repeat. After about 10 minutes spent JUST on the e-mail addy they told him they'd send an e-mail with the mailing label before the end of the day. He got off the phone and said, "I'm sure they didn't ge the e-mail right, but what am I supposed to do?" We didn't get that e-mail, so a couple of days later I e-mailed Nextel again.

A few days later I got two e-mails back, one saying they've sent a return package, which we haven't received yet, and another wanting more information. Then (a miracle!) I actually got an e-mail with a mailing label to send the item back, the problem is (though they have the same order number on the recept as we have on the Blackberry receipt) the label info says that when they get the package back they will credit me for the $100 HANDSET. Can this company really be this screwed up? I mean this is beyond ridiculous, now if I send it back with that label I'll be getting a credit for less than half of what they charged me on my phone bill for the Blackberry.

My husband called back today, he's livid now, we've spent so much time on the phone, writing e-mails, we've even stopped in a Nextel store to ask their advice.

Nextel has admitted that they can find NO reason why this phone was sent, we never wanted one, never mentioned a Blackberry, so there's just no sense to this. The lady he talked to today wanted us to pay the phone bill with the Blackberry charges on it because it may take them 30 days to credit our account What? What?? Why isn't that charge taken off immediately, I didn't order a phone, why am I responsible for it and they're responsible for nothing? Worse yet, if I ever get the correct label, I have to drive quite a few miles to mail the thing, then come back home and CALL ANOTHER NUMBER to get my account credited. At this moment I really wish I was a lawyer.
My husband told the lady he talked to today that we should be credited something extra for all this trouble, but that isn't going to happen. Actually, by law we could just keep the stupid thing, if you are sent something you didn't order (at least in MI) you can keep it at no charge. I'm not going to do that because I never wanted the stupid thing, but Nextel/Sprint should consider that. Now I need to find out who I write to about this, there will be angry letters sent.
On the lighter side, this is what my son in CA wrote to me about it;
"Whatever you do, DO NOT KEEP the Blackberry. It's called the CRACKberry for a reason. If I start getting text messages from you that read- "hay, wutz up wit U? im @ the QLT shop.. LOL" your trip out here is officially CANCELLED!"

Thursday, September 13, 2007

Courthouse Steps quilt


Here's the full courthouse steps quilt top, Mama Koch requested a pic of it. Not sure what size it is, bigger than lap size. I saw something similar at our LQS, but made up my own applique for the border. I think I'm about 1/4 done with the hand quilting. The shoulder is complaining so I'm not working on it every day.


The weather is SO great, I'm going to have to get off here and spend some time outside. I love fall!

Tuesday, September 11, 2007

September

I am so glad fall is here, I hope it hangs around a while. I've just started to see the tiniest bit of change in the color of the trees, and the feel of autumn is definitely in the air. Today was the most beautiful day, hopefully tomorrow will be more of the same.

Isn't this horse cool? It's sitting in front of a local horse farm. I'm curious how long it will last once the winter arrives.

I haven't had my computer for a while, for some reason one of the hinges on my lap top broke, and I'd been having some other issues (freezing up at times &c.) so I sent it back to HP. It got back a few days ago with a lot of new parts, apparently they found more things wrong than I had known about. Geez, the thing is less than a year old and it just sits on my bed. Glad I got the exta warranty on it. I think I've got it all set up as it was again, man is that a pain.


I've been working on genealogy again, and have managed to do some quilting, too. It's hard for me to work on both at the same time, but I really enjoy both. I'll probably get more done once winter arrives, I tend to stay home when the roads get bad.

I'm still trying to get UFOs out of the way, but it's slow going. I've been doing some handquilting on this quilt, but trying to take it slow as I have shoulder problems.


As far as genealogy, I'm working on my son-in-law's (and future grandbaby's) family. I found where his family came from in Ireland; County Antrim. My daughter has wanted to visit Ireland for a long time, so now if they ever get a chance to go they have a destination. I love genealogy, but I always want to know more. I wonder why they came over from their mother country, was there family left behind?, did things go at all like they planned once they got here? So many questions that will never be answered.


This is our newest kitten, Hobbes. He has the mustache that looks Hitler-ish, so my daughter was trying to catch him with his paw up for a while, he looks like a little devil but is really very sweet (I'll have some better pics of his cuteness at a later date). The other two kittens have grown a bit and are now outdoors to keep the mouse population down on the farm. They love it out there, they were really rowdy in the house, but now that they can run free they've settled down a lot. This is the kitten my husband picked out, he was supposed to join the others, but he doesn't seem suited to the outdoors to me, I don't think he'd last long so we're keeping him in. In return for this favor he filled the house up with fleas for us. We've been fighting them for the last couple of weeks and I think we're making some headway. Man, I hate those things.

This should be a good month, I hope to go to the Mennonite Quilt Auction in Goshen, Indiana & a quilt show in Kalamazoo. I'm also getting a new car, which is a rarity for me. I'll take some pics when I get the car in a week or so. And, the best news, my husband is getting a job close to home!! His current job has him out of state pretty much M-F of every week, now he'll only be about 20 miles away and should be home by 4pm almost every night. It will be WEIRD! It seems like our lives have been on hold, no time to do anything because the weekends are so full trying to fix everything that goes wrong around here and run errands, it will be great to have him home.
The boat pic is from South Haven, we went there for the arts and crafts fair on Labor Day weekend. The bridge was going up just as we got there, so we were able to take a few minutes to enjoy the view. The show was nothing special, some years they have a few new and unique booths, but not this year.
I haven't been able to check out everyone's blogs nearly as often as I usually do. Hopefully I'll carve out some time to look at them and find out how you all are doing.